System Notice
Security Warning
THIS SYSTEM CONTAINS CONFIDENTIAL INFORMATION. You are prohibited from accessing any confidential information without a legitimate business reason. This system is subject to monitoring which may result in the acquisition, recording and analysis of all data communicated, transmitted, processed, or stored by a user. BY USING THIS SYSTEM YOU EXPRESSLY CONSENT TO SUCH MONITORING. Use of this system must adhere to all applicable agency policies and standards including and not limited to Commonwealth Enterprise Information Security Policies and Standards (https://www.mass.gov/handbook/enterprise-information-security-policies-and-standards).
WARNING! BY ACCESSING AND USING THIS GOVERNMENT SYSTEM YOU ARE CONSENTING TO SYSTEM MONITORING FOR LAW ENFORCEMENT AND OTHER PURPOSES. UNAUTHORIZED USE OF, OR ACCESS TO, THIS SYSTEM MAY SUBJECT YOU TO CRIMINAL PROSECUTION AND PENALTIES.
Sign In
Announcements
Sunday, February 23, 2025: Scheduled Removal of Virtual Gateway Legacy Log In option
Effective Sunday, February 23, 2025, the Virtual Gateway Legacy Log In option will be removed and no longer available to individual users.
Available Log In options after Sunday, February 23, 2025:
- Business Log In for state employees, provider staff (including NewMMIS) and DCF Mandated Reporters
- Personal Log In for MassHealth recipients using My Account Page (MAP)
Note: Commonwealth of Massachusetts state employees with a Mass.gov email should refer to the State Employee Reference Guide for log in instructions.
If log in assistance is needed, contact Virtual Gateway Customer Service at 800-421-0938.
Thank you for your continued Virtual Gateway support.
MMIS System Maintenance (Sunday, January 19, 2025, from 4:00 PM to 9:30 PM)
To allow for system maintenance, the MMIS POSC, the internal MMIS application, EVS and all eligibility services will be unavailable. MAP, CBHI, MeNoB, member and eligibility web services, connect direct and interchange file transfers and Netreveal predictive modeling application servers will also be impacted.
- Sunday, January 19, 2025, from 4:00 PM to 9:30 PM