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System Notice

Security Warning
THIS SYSTEM CONTAINS CONFIDENTIAL INFORMATION. You are prohibited from accessing any confidential information without a legitimate business reason. This system is subject to monitoring which may result in the acquisition, recording and analysis of all data communicated, transmitted, processed, or stored by a user. BY USING THIS SYSTEM YOU EXPRESSLY CONSENT TO SUCH MONITORING. Use of this system must adhere to all applicable agency policies and standards including and not limited to Commonwealth Enterprise Information Security Policies and Standards (https://www.mass.gov/handbook/enterprise-information-security-policies-and-standards).

WARNING! BY ACCESSING AND USING THIS GOVERNMENT SYSTEM YOU ARE CONSENTING TO SYSTEM MONITORING FOR LAW ENFORCEMENT AND OTHER PURPOSES. UNAUTHORIZED USE OF, OR ACCESS TO, THIS SYSTEM MAY SUBJECT YOU TO CRIMINAL PROSECUTION AND PENALTIES.

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Announcements

MMIS System Maintenance

To allow for system maintenance, the MMIS POSC, Provider Portal, HTS transactions, internal MMIS application, EVS and all eligibility services will be unavailable. MAP, CBHI, MeNoB, member and eligibility web services, connect direct and MOVEit file transfers and Netreveal predictive modeling application servers will also be impacted.

  • Sunday, August 3, 2025, from 4:00 PM to 8:00 PM
We apologize for any inconvenience this may cause.

For Support:
Phone: Call Virtual Gateway, Phone at (800) 421-0938 TTY for the deaf and hard of hearing: Call Virtual Gateway, TTY at (617) 847-6578 Monday - Friday 8:30 am - 5:00 pm
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